Support
We answer within a few days.
E-mail:
ozan.zengin@pixydigital.com
Please mention your device model, operating system version and, for purchase issues, the store
you bought from.
Frequently asked
- I bought "Remove Ads" but ads are back. Open Settings ▸ Restore purchases
while signed in to the same App Store / Google Play account. The purchase is tied to that
store account, not to the device.
- I want a refund. Refunds are handled by Apple
(reportaproblem.apple.com) or Google Play
(Order history), under their policies.
- I lost my progress. Progress is saved only on your device; if the App was
uninstalled or the device reset, it can be recovered only from your own iCloud / Google
backup. We keep no copy.
- Can I turn off personalized ads? Yes, in your device's ad settings (iOS:
Settings ▸ Privacy & Security ▸ Tracking; Android: Settings ▸ Google ▸ Ads). Ads stay but
are not personalized.
- What data does the game send? Only what four services need: AdMob (ads),
the store + RevenueCat (your "Remove Ads" purchase), Google Analytics for Firebase (anonymous
gameplay statistics) and Crashlytics (crash reports). No account, no name, no e-mail; see the
Privacy Policy.
- Which languages? English and Turkish (Kale Kartları), chosen automatically
from your device language and changeable in Settings.